Refund Policy

Effective Date: May 31, 2019

Orders postmarked within 2 days of the delivery date get FREE RETURN SHIPPING!

If you are not 100% satisfied with your purchase, you can return the product and get a full refund if product is not used/seal broken/missing contents.

*Any open/used/seal broken/missing contents are final sale. Any coupons used will be deducted from full price.

*For hygienic purposes, Urban Pop Lashes are final sale if used and refunds/exchanges will not be accepted.

Products are applicable for refunds if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.

*When returning items with our USPS labels, a $7 shipping cost will be deducted from your refund credit. If your return is postmarked within 2 days from the day you receive your order, return shipping will be free. Exchange shipping to Alaska & Hawaii is $7. Exchange shipping on orders shipped to Puerto Rico, Guam, and the US Virgin Islands is $10.

To ensure you receive your refund, please fill out the return form with reason you were not satisfied and print shipping label provided. We will not be responsible for any lost or missing packages.

Return the item(s) you would like to exchange by following the next four steps: 
1. Sign In to your account, then select My Orders from the My Account dropdown. 
2. Scroll down to locate the order which contains the item(s) you wish to return. Follow the prompts to initiate your return. 
3. Print out the provided USPS label and tape it to the outside of your Urban Pop return. 
4. Drop it at your local post office!

If you are not using our return label, we ask that you please either include your original packing slip or a piece of paper with your order number written on it with your return. Return your item(s) using an insured postal carrier. When your return is received and processed, we'll email you a refund notification. You are responsible for return shipping costs.

If you have any questions or concerns with your refund, please contact us at